How do you get rid of Aptive depends on whether you mean getting rid of Aptive salespeople coming to your door or canceling Aptive pest control service you already have. To get rid of door-to-door Aptive sales reps who come to your home, you can put No Soliciting sign on door, which in many cities legally requires them to leave, politely say you are not interested and close door, do not engage in long conversation, and ask them to put you on do not knock list, which Aptive is required to maintain. If they are aggressive, you can call company headquarters and ask to be added to do not contact list. To get rid of Aptive service you already subscribed to, you need to cancel contract by calling customer service at 1-855-212-9283, emailing support, and sending certified letter stating you wish to cancel, citing account number and address. Keep records. If you are within 3 days of signing from door-to-door sale, you have federal right to cancel for full refund. If outside, you may owe early termination fee, but you can negotiate. If they continue to bill or show up after cancellation, file complaint with state Department of Agriculture, BBB, and FTC. Also remove any lockbox or equipment. Document all communications. Many customers report needing multiple calls to cancel, so be persistent and escalate to manager if needed.
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