Craftsman tools are now replaced by Stanley Black & Decker, which owns Craftsman brand since 2017, and warranty replacement is handled through Lowe's and Stanley Black & Decker customer service. Previously, when Craftsman was owned by Sears from 1927 to 2017, Sears replaced Craftsman hand tools under lifetime warranty at Sears stores. After Sears sold Craftsman to Stanley Black & Decker in 2017 for 900 million dollars, Sears retained limited right to replace but went bankrupt in 2018 and closed stores. Now, if your Craftsman hand tool breaks, you can get free replacement at Lowe's, which is primary retailer for Craftsman in US and Canada, or through Ace Hardware, or by contacting Stanley Black & Decker warranty department online at Craftsman.com with proof of purchase and photo. For power tools, warranty is typically 3-year limited with 1-year free service and 90-day money back, handled by Stanley Black & Decker. For older Craftsman tools made in USA, Stanley Black & Decker still honors lifetime warranty for hand tools, replacing with new Craftsman tool made overseas but similar function. So who replaces Craftsman tools now is Lowe's stores for in-person exchange and Stanley Black & Decker via website for warranty claims, not Sears anymore, as Sears no longer has stores and no longer owns brand.
1 votes
Marked as accepted