When a Whirlpool top-loading residential washing machine successfully spins the inner drum and pumps out wastewater during cycles but refuses to move or agitate the clothes during wash periods, the malfunction is typically caused by stripped plastic agitator dogs, a broken motor coupler, or a failed transmission shift actuator. In many Whirlpool direct-drive models, a plastic motor coupler shears in half, which disconnects the motor from the transmission gearcase during agitation while still allowing high-speed spinning. You can troubleshoot drive components easily by removing the front panel. You can verify that your corrective action is successful when replacing worn agitator dogs or installing a new heavy-duty motor coupler restores normal washing agitation.
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