When a top-loading residential washing machine fills completely with water and detergent, but the central agitator or drum fails to move and wash the clothes, the malfunction is typically caused by stripped agitator dogs, a broken motor coupler, a snapped drive belt, or a failed transmission shift actuator. In direct-drive washers, a small plastic motor coupler shears in half when overloaded, allowing the motor to run idly while disconnecting power to the transmission. You can troubleshoot drive components easily by inspecting underneath the unit. You can verify that your corrective action is successful when replacing worn agitator dogs, installing a new motor coupler, or putting on a fresh drive belt restores normal, vigorous clothes agitation.
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