A better and more professional word for 'not working' depends on the specific context, but effective alternatives include malfunctioning, inoperative, defunct, impaired, compromised, flawed, or out of service. Utilizing these precise terms in technical reports, customer service inquiries, or maintenance logs helps convey the exact nature of the mechanical or electrical failure, elevating your communication beyond simple conversational phrasing while providing clearer diagnostic context for repair personnel.
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