Communicating that an item or system is not working requires matching your language to your audience. If you are talking to a friend, you can say, "It's broken" or "It's busted." If you are writing an email to customer support or filing an official maintenance work order, you should state, "The appliance is currently out of service, non-functional, or experiencing an active operational failure," providing exact details about the malfunction to help technicians diagnose and repair the issue efficiently.
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