What are the cons of using First Advantage?

Written by Editorial Team | Last Updated: August 2026

First Advantage is a major global background screening provider, but utilizing its services comes with notable drawbacks for employers and consumers alike. A primary criticism involves the frequency of reporting errors, such as mixed consumer files, inaccurate criminal history matching, and outdated data, which can mistakenly disqualify job applicants or housing seekers. Critics also point out that navigating customer service dispute resolution can be tedious and slow when individuals try to rectify mistakes on their reports. Furthermore, the massive scale of operations can sometimes lead to an impersonal client relationship, where corporate accounts feel like just another number, and pricing models can be less flexible or transparent for smaller businesses attempting to perform routine pre-employment screenings.

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