What are common issues with First Advantage's services?

Written by Editorial Team | Last Updated: August 2026

Clients and candidates utilizing First Advantage background check and screening services frequently report operational bottlenecks and customer support challenges. Common complaints involve prolonged turnaround times for comprehensive international and domestic verifications, automated communication gaps that leave users uninformed about screening progress, and difficulties reaching responsive customer service representatives to resolve urgent report disputes. Additionally, businesses occasionally experience integration glitches when syncing background check workflows with existing human resources software and applicant tracking systems.

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