When a brand-new LG front-load washing machine shakes violently during its very first spin cycles, the primary cause is almost always that the four heavy metal shipping bolts attached to the rear panel were not removed during installation. Manufacturers install these steel bolts to lock the inner tub in place and prevent transit damage; running the machine with them attached destroys the suspension. First, unplug the unit and use a wrench to remove all four shipping bolts and plastic spacers from the back panel. Second, check that the leveling legs are adjusted firmly against the floor. You can troubleshoot installation errors easily. You can verify that your corrective action is successful when removing the shipping bolts and leveling the cabinet stops the violent shaking and allows the machine to spin smoothly.
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