Professional business platforms like LiveChat do not provide a permanent, free tier for ongoing commercial use, though they typically offer a time-limited free trial—such as a 14-day evaluation period—allowing businesses to test out the software features without upfront payment. To maintain active access after the trial concludes, companies must subscribe to a paid monthly or annual pricing plan structured on a per-agent basis, with costs scaling upward depending on the desired feature sets, ticketing capabilities, and analytics depth. While casual messaging apps for personal use are often free, enterprise-grade customer service software requires commercial licensing fees.