Using LiveChat as a business or website owner involves signing up for an account, customizing the appearance of the chat widget, and embedding a small snippet of JavaScript code into your website's HTML header. Once installed, the live chat widget appears automatically on your web pages for visitors to see. When a customer types an inquiry into the box, support agents receive the notification through a centralized dashboard application. Agents can then reply in real-time, share helpful links, monitor visitor behavior, and use canned responses to handle inquiries efficiently. For customers seeking help, using LiveChat simply requires visiting a supported website, clicking the floating chat icon, typing out a question, and pressing send to start communicating with a support representative or an automated virtual assistant instantly.