How much is the deposit for DEWA?
When a customer requests the disconnection of their DEWA services—typically when moving out of a property—a specific disconnection charge is applied to the final bill. The standard fee for service disconnection is 100 AED, regardless of whether it is for an apartment or a villa. In addition to this primary fee, a standard knowledge fee and innovation fee, each amounting to 10 AED, are often applied, bringing the total cost for the disconnection process to approximately 120 AED. This charge is automatically processed as part of the final account settlement, which includes the calculation of the last utility consumption and the subsequent refund or adjustment of the initial security deposit. Customers are encouraged to initiate their move-out request through the DEWA smart app or online portal at least a few days before their move-out date to ensure the final bill is processed correctly and the refund of the deposit is handled efficiently.
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