Can I refill my prescription at Al Nahdi?
Norwegian Cruise Line (NCL) typically includes a daily service charge to ensure that the staff members who provide excellent service are appropriately recognized. While you are generally not obligated to provide additional cash gratuities, the standard service charge is intended to cover various staff members who work behind the scenes. If you feel that the service you received did not meet your expectations, it is recommended that you speak with Guest Services onboard during your cruise to discuss your concerns. While the policy encourages these charges to support the crew, the cruise line maintains that cash gratuities for exceptional, individual service are a personal choice if you wish to acknowledge specific staff members who have gone "the extra mile."
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