A Primo bottom-loading water dispenser failing to dispense water is typically caused by an empty water bottle, a misaligned or clogged non-spill probe assembly, an air lock in the suction pump, or a lack of electrical power. In bottom-loading dispensers, an electric water pump draws water up from the jug; if the bottle is completely empty or the suction probe is not seated tightly against the bottle cap, the pump draws air instead of water. You can troubleshoot power and suction easily. You can verify that your corrective action is successful when replacing an empty water bottle, pushing the suction probe down securely, or clearing pump air locks restores normal water pumping and dispensing.
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