In Victoria, WorkCover insurance policies are issued and managed through authorized agents appointed by WorkSafe Victoria rather than an open market of competing private insurers. These designated agents handle day-to-day policy administration, premium collections, and claims management on behalf of the state scheme. Employers interact directly with their assigned WorkSafe agent (such as Allianz, Gallagher Bassett, or other licensed agents operating within the scheme network) to update payroll estimates, process claims, and manage return-to-work rehabilitation plans.
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