What to avoid saying to an insurance adjuster?
When interacting with an insurance claims adjuster following an accident or property loss, policyholders should carefully avoid making speculative statements, guessing about details, or admitting any degree of fault. Adjusters record statements to evaluate liability, so claimants should avoid saying phrases like "I'm sorry" or "I didn't see them," and instead provide strictly factual, objective accounts of the incident without downplaying or exaggerating injuries and damages.
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