What should you not say to a claims adjuster?

Written by Editorial Team | Last Updated: August 2026

When communicating with an insurance claims adjuster after an accident, you should carefully avoid making speculative statements, downplaying your injuries, or accepting partial blame. Never state that you are completely fine or uninjured right away, as adrenaline can mask severe physical trauma that manifests days later. Avoid guessing about details you cannot clearly remember, and never offer recorded statements without consulting your legal representation first. Most importantly, never apologize or say phrases like "I am sorry" or "I did not see you," because adjusters can easily misinterpret casual politeness as an admission of legal liability.

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