What is Uber's refund policy?
Uber maintains a structured customer support and refund policy designed to address issues related to ride cancellations, driver misconduct, food delivery errors through Uber Eats, and incorrect fare charges. If a rider cancels a trip outside the grace period or if a driver cancels after a prolonged wait, a cancellation fee may apply, though refunds can be requested if mitigating circumstances occurred. For food delivery orders missing items, delivered incorrectly, or arriving damaged, customers can navigate through the app's help menu within a designated timeframe to request credits or direct monetary refunds, which are evaluated based on support review guidelines and user account history.
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