What is the Lemonade insurance controversy?
Lemonade faced major data privacy class action lawsuits and public scrutiny regarding its digital-first, artificial intelligence-driven business model. Plaintiffs and consumer advocacy groups challenged the company's collection and analysis of thousands of behavioral and biometric data points extracted from customer-submitted claim videos. Additionally, the digital insurer agreed to a multi-million-dollar class action settlement to resolve allegations stemming from a cybersecurity exposure that compromised sensitive personal information, such as driver's license numbers, across its online quote platform.
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