Truist Bank, formed through the large-scale merger of BB&T and SunTrust, presents several structural drawbacks for retail banking customers. One of the most significant complaints is its persistently low standard interest rates offered on traditional savings accounts, lagging far behind competitive online banks and high-yield market offerings. Additionally, many of Truist's checking and savings accounts enforce monthly service fees unless customers maintain high minimum daily balances or meet specific monthly direct deposit criteria. The bank also restricts digital accessibility in certain areas, such as the inability for customers to open certificate of deposit accounts entirely online, requiring branch visits or direct phone calls to complete standard financial setup procedures.