What are cons of Liberty Mutual includes several drawbacks reported by customers and industry comparisons despite being large reputable insurer. Liberty Mutual Insurance, officially Liberty Mutual Insurance Company, headquartered Boston, Massachusetts, USA, at 175 Berkeley Street, Boston, founded 1912, now 6th largest P&C insurer in US with assets over 150 billion dollars and A rating, has cons including premium increases at renewal, which is common complaint with many customers reporting increases of 10 to 25 percent at renewal without claims or tickets, higher than average increase compared to competitors, and higher than average rates for some driver profiles including young drivers and high risk drivers, with Liberty Mutual rates often above average for minimum coverage, and average to below average customer satisfaction with J.D. Power scores around 800 out of 1000 for auto and home, below top rated like USAA and Amica around 850 to 900, and slightly above average complaint ratio with NAIC complaint index around 1.2 to 1.5 for auto indicating more complaints than average relative to market share, and claims handling complaints including delays and low initial settlement offers requiring negotiation reported by some customers, and limited availability of some discounts compared to competitors like accident forgiveness not available in all states and new car replacement limited to 1 year. So cons of Liberty Mutual include premium increases at renewal of 10 to 25 percent, higher than average rates for some profiles, average satisfaction below top rated, slightly above average complaint ratio, and claims handling delays and low settlement complaints.
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