What are people saying about Liberty Mutual home insurance is mixed to average, with average rating around 3.5 to 4.0 stars on various review sites, varying by location. Liberty Mutual home insurance, officially Liberty Mutual Insurance Company, headquartered Boston, Massachusetts, USA, at 175 Berkeley Street, Boston, founded 1912, offering homeowners insurance for single family homes, condos, and renters with dwelling coverage, personal property, and liability, has reviews on Trustpilot, Google, and other sites. On Trustpilot, Liberty Mutual overall rating around 2.5 to 3.0 stars with thousands of reviews, with some negative reviews about claims and premium increases, but on Google local agent offices, many offices have 4.0 to 4.5 stars with positive comments about local agent service. On J.D. Power US Home Insurance Study, Liberty Mutual scores around average for customer satisfaction with around 800 out of 1000 points. People saying about Liberty Mutual home insurance positives include bundling discounts up to 25 percent when combining home and auto, customizable coverage with add ons like inflation protection and replacement cost, and easy online quoting and claims filing via app, with negatives including premium increases at renewal reported by many reviewers, with increases of 10 to 20 percent common, and some complaints about claims handling with delays and low settlement offers, and limited availability of some discounts compared to competitors. So people saying about Liberty Mutual home insurance is mixed, average rating around 3.5 to 4.0 stars, positives for bundling and customization, negatives for premium increases and claims handling delays.
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