Is it difficult to cancel Vivint?

Yes, many customers find it difficult to cancel Vivint, and for reasons very similar to ADT. Vivint is a professionally installed, full-service security provider that heavily relies on long-term contracts, typically 42 to 60 months, which is even longer than ADT. The difficulty comes from three main areas. First, equipment financing: Vivint systems often cost $1,500 to $2,500 and are financed through the monthly bill. Even if you cancel monitoring, you are still responsible for the remaining equipment loan, which you must either pay off in full immediately or continue paying. Second, the cancellation process itself: you cannot cancel through the app or via email. You are required to call Vivint's customer loyalty or cancellation department, go through a retention pitch, and often provide a written Notice of Cancellation. Third, the early termination policy is strict, with fees that can equal the full remaining balance of both monitoring and equipment. Online forums and BBB complaints frequently describe hour-long calls, multiple transfer loops, and promises of a callback that never happens. It is not impossible, but it requires persistence, documentation, and understanding whether you are in a monitoring contract, equipment contract, or both.