How do I lower my Vivint bill?

You can lower your Vivint bill, but you will need to negotiate because rates are not fixed online. First, check your contract status. If you are outside your initial 42-60 month term, you have the most leverage. Call the customer retention or loyalty department, not general support, and politely state you are considering canceling due to cost and have seen cheaper competitors like SimpliSafe or Ring. Ask specifically if there are any loyalty discounts, promotions, or rate adjustments available. Many customers report getting $10 to $30 off per month this way. Second, review your equipment financing. If you have paid off your panel, cameras, and sensors, ask for your monitoring-only rate, which should be lower. Third, audit your services: remove add-ons you do not use, such as extra cloud video storage, additional users, or premium services. Fourth, ask to downgrade your monitoring plan if you do not need smart home automation features. Fifth, threaten to cancel in writing and follow through by getting a quote from a competitor. Vivint will often counter-offer. Finally, always get any new rate in writing via email before you hang up, and ask how long the new rate is guaranteed, because introductory discounts often expire after 12 months.