To get a live person when calling USAA, you can dial their main customer service line at 1-800-531-8722. When the automated voice prompt begins speaking or asks you to enter information, you can bypass sections or speed up the process by saying words like "Representative," "Agent," or "Customer Service," or by repeatedly pressing zero on your phone's keypad. The automated system will typically prompt you to enter your USAA member number or Social Security number; if you are not yet a member, pressing the designated prompt for non-members will eventually route your call through to an available live representative to assist with your inquiry, though you may experience standard queue hold times depending on call volumes.
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