Policyholders wishing to cancel their Qantas insurance policy can do so by contacting the customer service support team directly via telephone or through secure online communication channels. If a policy is cancelled within the initial statutory cooling-off period following purchase, customers generally receive a full refund of paid premiums provided no claims have been filed. Cancellations requested later in the term will result in a pro-rata refund for remaining unexpired days, subject to any applicable administrative cancellation fees outlined in the product disclosure statement.
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