Does SERVPRO guarantee their work?

SERVPRO, which is a franchise system providing fire, water, mold, and cleaning restoration services, generally offers satisfaction guarantee but specifics vary by franchise location and service type. Most SERVPRO franchises advertise that they guarantee their work and will address issues if customer is not satisfied, often stating they will make it right or rework areas within scope of services. For cleaning and restoration, they typically guarantee workmanship, meaning if cleaning or restoration does not meet industry standards, they will return to correct it. However, guarantee does not mean they guarantee against future mold growth, future water damage, or that they guarantee insurance coverage or results beyond their control, as restoration depends on extent of damage and timely intervention. Written warranty may be provided for specific services like carpet cleaning. Because each SERVPRO location is independently owned, guarantee terms can differ, so you should ask local franchise for written guarantee, what is covered, duration, and exclusions. Overall, they promote 100 percent satisfaction approach but not lifetime guarantee of property against future issues.