Does Liberty Mutual have a lot of complaints?

Does Liberty Mutual have a lot of complaints is moderate, with complaint ratio around average to slightly above average for large insurers, but not excessive given size. Liberty Mutual Insurance, officially Liberty Mutual Insurance Company, headquartered Boston, Massachusetts, USA, at 175 Berkeley Street, Boston, MA 02116, USA, founded in 1912, now 6th largest property and casualty insurer in US with direct written premium around 50 billion dollars and millions of customers, has complaints tracked by National Association of Insurance Commissioners NAIC complaint index, which compares complaints to market share, with NAIC complaint index of 1.0 being average, below 1.0 better than average, above 1.0 more complaints than average. Liberty Mutual auto insurance NAIC complaint index around 1.2 to 1.5 for private passenger auto, indicating slightly above average complaints relative to market share, and home insurance index around 1.0 to 1.3, around average to slightly above, with common complaints including premium increases at renewal, claims handling delays, and settlement amounts, typical for large insurers with millions of policies. On Better Business Bureau BBB, Liberty Mutual has many complaints due to size, with thousands of complaints over 3 years, but BBB rating around A- due to response to complaints. So Liberty Mutual does have some complaints, complaint ratio slightly above average with NAIC index around 1.2 to 1.5 for auto, but not a lot compared to size as 6th largest insurer with 50 billion premium, moderate complaints typical for large insurer.