You cannot directly swap a failing Rheem water heater off the retail shelf at Home Depot under a manufacturer warranty claim without going through proper authorization steps. Home Depot acts as a retail distributor, meaning warranty claims must be processed through Rheem's customer service department to verify serial numbers, assess failure causes, and issue a warranty part or replacement authorization code. Once Rheem approves the warranty claim, the replacement tank or component can typically be fulfilled or coordinated through authorized channels. If you purchased an extended protection plan through Home Depot, their specific service department manages the claim.
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