When the internal drum of a residential washing machine refuses to rotate during a wash or spin cycle, the malfunction is typically caused by a broken drive belt, a worn motor coupling, a failed door latch switch, or an severely unbalanced laundry load. In belt-driven top-loaders, a snapped rubber belt prevents the motor from turning the transmission. In front-loaders, a faulty door lock switch prevents the control board from initiating high-speed spinning for safety reasons. You can troubleshoot balance and door locks easily. You can verify that your corrective action is successful when replacing a broken drive belt, securing the door latch, or redistributing an overloaded laundry basket allows the drum to rotate and spin normally.
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