What to do if I don't recognize a transaction?

Written by Editorial Team | Last Updated: August 2026

If you spot an unauthorized or suspicious transaction on your account, contact your bank or card issuer immediately to report suspected fraud, temporarily freeze or lock your debit/credit card, and request a formal dispute investigation. Changing your online banking credentials and enabling real-time transaction push alerts are also vital protective steps.

Related FAQs

Yes, PayPoint operates an official mobile application (such as the PayPoint One or consumer-facing service apps depending on regional deployment) designed to help retail store partners manage digital bill payments, parcel services, electronic top-ups...

To verify whether a transaction is authentic, log directly into your official banking mobile app or online portal rather than relying on SMS text notifications or third-party screenshots.

Unrecognized charges on a bank statement frequently stem from recurring subscription renewals billed under a parent company name, annual service fees, pre-authorized trial conversions, or minor merchant descriptor variations.