Aviva operates a structured, FCA-approved complaints procedure designed to resolve customer issues efficiently. Initially, you can contact their customer service or relations team via phone, email, or post. They aim to investigate concerns fairly and resolve most complaints within 10 working days. If you remain unsatisfied after their final written response—or if the issue is not resolved within 8 weeks—you can escalate your complaint to the independent Financial Ombudsman Service (FOS) for a free, impartial review.
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