Allianz operates a structured, multi-step complaints procedure designed to resolve customer grievances fairly and promptly. The first step involves contacting their customer service team via phone or online web forms to log the issue, where a dedicated reference number is assigned. Allianz aims to investigate and resolve internal disputes within 30 calendar days. If a customer remains unsatisfied with the final internal decision or a resolution is delayed, they can escalate the dispute free of charge to the independent Australian Financial Complaints Authority (AFCA).
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