Over the years, 1-800-Flowers has faced various consumer-facing controversies, most notably surrounding peak holiday delivery failures (such as delayed or damaged Mother's Day and Valentine's Day arrangements) and accusations of misleading pricing structures. Consumers and class-action legal filings have occasionally criticized the platform for adding mandatory service fees or handling charges only at the final step of online checkout, as well as occasional discrepancies between glossy online promotional photographs and the actual arrangements fulfilled by local subcontractors. Additionally, privacy-related disputes regarding automated telemarketing text messages have emerged, prompting continuous scrutiny from consumer protection advocates.