Prudential does not operate a universal 24/7 live-agent telephone hotline for general inquiries, but primary customer care lines like 1-800-778-2255 (for individual life insurance) and 1-800-778-4357 operate during extended weekday hours (typically Monday through Friday from 8:00 a.m. to 8:00 or 9:00 p.m. ET). Automated account balances and basic digital self-service features remain accessible online around the clock.
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