Customer grievances regarding Verisure frequently center on aggressive direct-sales practices, high ongoing monthly subscription costs, and rigid long-term contract lock-in periods that make early cancellation expensive. Other reported complaints involve difficulties reaching customer service departments, unexpected annual price increases embedded within contract terms, and equipment malfunction disputes when attempting to cancel services, as Verisure typically retains ownership of the hardware. Additionally, some consumers express frustration over high upfront installation fees and the lack of compatibility with open-platform third-party smart home automation ecosystems.