Passengers utilizing Icelandair occasionally report specific service and operational grievances shared across reviews on travel forums. Common complaints frequently involve baggage handling delays during tight connections at Keflavik International Airport, limited complimentary amenities in standard economy classes where meals and refreshments require separate purchases, and older aircraft configurations on select regional routes that lack personal seatback entertainment screens. Additionally, travelers occasionally cite challenges with customer support response times during weather-related flight disruptions or schedule adjustments across North American and European sectors.