Is PuroClean a good company?

Yes, PuroClean is generally considered a good company in property restoration industry, with solid reputation for water damage restoration, mold remediation, and fire damage restoration, though quality varies by franchise owner as with any franchise system. PuroClean, founded in 2001 in Tamarac, Florida, operates over 400 franchises across US and Canada, with technicians certified by IICRC, which is Institute of Inspection Cleaning and Restoration Certification, indicating professional training in water damage and mold. Customer reviews average around 4 to 4.5 stars on Google for many locations, with praise for fast 24-7 emergency response, thorough drying, and working with insurance companies to document damage and coordinate claims. Positives include national brand support, call center dispatch, and wide range of services including water extraction, drying, mold remediation, fire restoration, biohazard cleanup, and reconstruction. Negatives reported include occasional high pricing, communication issues, and variability between franchises, which is common for all restoration companies including Servpro and ServiceMaster. PuroClean is licensed, insured, and recommended by many insurance adjusters as preferred vendor, not a scam. It is smaller than Servpro but larger than independent local companies, offering balance of local service with national standards. For homeowners needing water damage restoration, PuroClean is considered good option, but should check local franchise reviews, BBB, and get written estimate before hiring.