Sears no longer operates as a widespread retail destination capable of universally honoring over-the-counter warranty exchanges for broken Craftsman tools, due to the massive decline and closure of department store locations nationwide. Following the acquisition of the brand by Stanley Black & Decker, the primary responsibility for honoring the lifetime limited warranty on qualifying hand tools shifted to authorized retail partners like Lowe's. Customers seeking a warranty replacement can bring eligible broken ratchets, sockets, or wrenches directly to a local Lowe's customer service desk for evaluation and exchange.
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